Sep 20, 2019  
2018-2019 School of Arts & Sciences 
2018-2019 School of Arts & Sciences

Higher Education Reauthorization Act, Complaint Procedure

The 1992 Higher Education Reauthorization Act sets out the following complaint procedure:

Any person who believes he or she has been aggrieved by an institution on or after March 8, 1993 may file a written complaint with the New York State Department of Education within three years of the alleged incidents.

For all types of complaints, the first course of action must be to try to resolve the complaint with the administration of the college or university involved. If all grievance procedures within the institution have been exhausted, a written appeal may be sent for review by the Office of Higher Education at the following addresses:

  • Complaints concerning programs in fields leading to professional licensure (e.g., nursing) should be directed to the Office of the Professions, Professional Education Program Review, Education Building, 2nd floor, 89 Washington Avenue, Albany, NY 12234.
  • All other complaints should be sent to the New York State Education Department, Office of College and University Evaluation, Education Building, 2nd Floor, 89 Washington Avenue, Albany, NY 12234.